Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue with the products or anything else on the order, please submit a problem report to admin@kidsplayvic.com.au .

For the return address please contact us via admin@kidsplayvic.com.au

Wrong Address – If the customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and the customers will be liable for the cost of a reshipment to them (if and as applicable).

Kids Play VIC does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – we hereby advise our customers to contact us before returning any products to the address that was sent the item to them.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore kidsplayvic.com.au reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please contact us via admin@kidsplayvic.com.au.